Help Phone Line

The Walk-In Clinic provides counselling services to children, youth and families allowing quick access to a therapist and an opportunity to address issues or concerns in a timely way.

The Here to Help Phone Line is a free service available to children, youth (0-18) and their parents, caregiver or adult supporters. This service is available Mondays, Wednesdays and Fridays from 9:30 AM to 4:00 PM.
Call us if you have concerns that could benefit from quick access to phone counselling.

If you’re a young person, some reasons you may call could be if you’re:


  • Feeling sad, worried or angry
  • Having fights with your parents or siblings
  • Being bullied
  • Dealing with a personal issue
  • Feeling like you might hurt yourself
  • Suffering because someone has hurt you
  • Feeling like you are being treated unfairly
  • Are having difficulty managing your stress or anxiety related to COVID-19

If you’re a parent or caregiver, some reasons you may call could be if you’re:


  • Constantly arguing with your child or young person
  • Concerned around your child’s anxiety, stress or depression
  • Looking for support around parenting issues
  • Anxiety, stress and depression
  • Family relationship issues
  • Managing stress and anxiety related to COVID-19
  • Parenting resources and concerns

If you don’t see your concern listed above, please still call!

How to access the Here to Help Phone Line:

  1. Call 905-503-9561 to speak with someone (you may have to leave a message and we will call you back).
  2. Review some initial questions (10-15 minutes).
  3. You will be given a time slot and informed of when to expect a call back from one of our Here to Help Phone Line therapists.

The Here to Help Line is not a crisis line. If you are in crisis, please contact: 310-COPE (1-855-310-2673), Kids Help Phone (1-800-668-6868), call 911 or go to your nearest hospital emergency department.

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