Here to Help Phone Line

The Here to Help Phone Line is a free service available to children, youth (0-18) and their parents, caregiver or adult supporters. 
This service is available Mondays, Wednesdays and Fridays from 9:30 AM to 4:00 PM.
Call us if you have concerns that could benefit from quick access to phone counselling.

If you’re a young person, some reasons you may call could be if you’re:

 

  • Feeling sad, worried or angry
  • Having fights with your parents or siblings
  • Being bullied
  • Dealing with a personal issue
  • Feeling like you might hurt yourself
  • Suffering because someone has hurt you
  • Feeling like you are being treated unfairly
  • Are having difficulty managing your stress or anxiety related to COVID-19

If you’re a parent or caregiver, some reasons you may call could be if you’re:

 

  • Constantly arguing with your child or young person
  • Concerned around your child’s anxiety, stress or depression
  • Looking for support around parenting issues
  • Anxiety, stress and depression
  • Family relationship issues
  • Managing stress and anxiety related to COVID-19
  • Parenting resources and concerns

If you don’t see your concern listed above, please still call!

How to access the Here to Help Phone Line:

  1. Call 905-503-9561 to speak with someone (you may have to leave a message and we will call you back).
  2. Review some initial questions (10-15 minutes).
  3. You will be given a time slot and informed of when to expect a call back from one of our Here to Help Phone Line therapists.

The Here to Help Line is not a crisis line. If you are in crisis, please contact: 310-COPE (1-855-310-2673), Kids Help Phone (1-800-668-6868), call 911 or go to your nearest hospital emergency department.

FAQS

Here to Help Phone Line

What is the Phone-In Counselling Clinic?

  • This service offers a quick access to counselling and an opportunity to address any issues that you may have.
  • Sessions are approximately 1 hour, but can be shorter, based on what you need.
  • They are on a first come, first serve basis.
  • During the sessions you will speak with a qualified counsellor.
  • The session will focus on what family members or person want to talk about. You will be supported to help identify what is the most helpful to focus on.
  • Your needs and strengths will be focused on. The goal of the session is to find solutions and leave the session with a plan.
  • Part of the plan may include connecting you to other services, if this is what is needed.
  • The session is meant to be a single session, but you can phone again, no questions asked! You make the choice around what you need.

What do I need to share before I talk to a therapist?

  • In order to ensure that we make the best use of your time we will ask you to provide us with some information about yourself and the reasons for calling.
  • You will be asked by our program support staff who will be the first to answer your call, for information about yourself and why you are calling. The staff will ask you for your verbal consent to receive the service and will talk to you about confidentiality.
  • After the session you will receive a post-session questionnaire. This will help us to know if you found the service useful and let us know how we are doing. It is also a great opportunity for us to know where we can be doing better. Your opinion is very important to us.

Confidentiality

  • The service is confidential and your information will not be shared unless you give us permission to do so. There is some exception to this though.
  • If we think you might hurt yourself, hurt another person, or you tell us that a child under the age of 16 is being hurt we will need to break confidentiality.
Covid-19 Resources
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