This service is available Monday to Thursday from:
2:00 PM to 7:00 PM.
If you have concerns that could benefit from quick access to phone counselling, please call us using the button below.
If you’re a young person, some reasons you may call are:
- Feeling sad, worried or angry
- Having fights with your parents or siblings
- Being bullied
- Dealing with a personal issue
- Feeling like you might hurt yourself
- Suffering because someone has hurt you
- Feeling like you are being treated unfairly
- Are having difficulty managing your stress or anxiety related to COVID-19
Parent or Caregiver?
If you’re a parent or caregiver, some reasons you may call are:
- Constantly arguing with your child or young person
- Concerned around your child’s anxiety, stress or depression
- Looking for support around parenting issues
- Anxiety, stress and depression
- Family relationship issues
- Managing stress and anxiety related to COVID-19
- Parenting resources and concerns
Here to Help Phone Line
What is the Phone-In Counselling Clinic?
- This service offers a quick access to counselling and an opportunity to address any issues that you may have.
- Sessions are approximately 1 hour, but can be shorter, based on what you need.
- They are on a first come, first serve basis.
- During the sessions you will speak with a qualified counsellor.
- The session will focus on what family members or person want to talk about. You will be supported to help identify what is the most helpful to focus on.
- Your needs and strengths will be focused on. The goal of the session is to find solutions and leave the session with a plan.
- Part of the plan may include connecting you to other services, if this is what is needed.
- The session is meant to be a single session, but you can phone again, no questions asked! You make the choice around what you need.
What do I need to share before I talk to a therapist?
- In order to ensure that we make the best use of your time we will ask you to provide us with some information about yourself and the reasons for calling.
- You will be asked by our program support staff who will be the first to answer your call, for information about yourself and why you are calling. The staff will ask you for your verbal consent to receive the service and will talk to you about confidentiality.
- After the session you will receive a post-session questionnaire. This will help us to know if you found the service useful and let us know how we are doing. It is also a great opportunity for us to know where we can be doing better. Your opinion is very important to us.
- The service is confidential and your information will not be shared unless you give us permission to do so. There is some exception to this though.
- If we think you might hurt yourself, hurt another person, or you tell us that a child under the age of 16 is being hurt we will need to break confidentiality.