Sometimes you need support sooner rather than later. Here to Help Quick Access Single Session Counselling offers free, timely mental health support for children, youth, and families when it is needed most. Whether you are facing a new challenge, feeling stuck, or simply looking for guidance, we are here to help.
Appointments are often available the same day or scheduled up to 5 days in advance and can be accessed either in person or virtually, making it easier to get support in a way that works for you.
Each counselling session is focused on what matters most right now. In a supportive, non-judgmental space, you will have the opportunity to talk about your concerns, explore your strengths and resources, consider practical strategies, and identify options that may help you move forward.
Getting Started is Easy
Book an appointment online (recommended):
https://scheduler.zoom.us/yh-here-to-help
Call us:
(905) 503-9561
Visit us:
402 Bloomington Rd W, Aurora, Building A – Main
Hours
- Monday: 9:00 a.m. – 4:30 p.m.
- Tuesday: 9:00 a.m. – 7:00 p.m.
- Wednesday: 9:00 a.m. – 4:30 p.m.
What You Can Expect
✓ Free mental health support for children, youth, and families
✓ In-person or virtual options available
✓ Single 60 minute session – No long-term commitment required
✓ A conversation focused on your immediate needs and goals
✓ Practical ideas, resources, and options to consider after your visit
A single session, one conversation, can be a meaningful first step. Reach out when you need support, we’re here to help.
Young Person?
If you’re a child or teen, you may want to connect with us if you’re:
- Feeling sad, worried, stressed, anxious or angry
- Having a hard time getting along with your parents, siblings, friends or peers
- Being bullied or feeling left out
- Struggling with school, friendships or other challenges in your daily life
- Going through a difficult situation or major life change
- Feeling like you’ve been treated unfairly
- Coping with something that has happened to you, or someone has hurt you
- Looking for someone to talk to about a personal concern
- Feeling like you might hurt yourself
Parent or Caregiver?
If you’re a parent or caregiver, you may want to connect with us if you’re:
- Finding yourself in frequent conflict with your child or youth
- Concerned about your child or youth’s anxiety, stress, mood or emotional well-being
- Looking for support with parenting challenges or strategies
- Navigating family or relationship concerns
- Looking for guidance to better understand your child’s behaviour or development
- Supporting your child through a difficult life event or transition
- Unsure where to turn or what supports may be helpful for your family
What is this service?
Our Single Session Counselling service provides quick access to support when you need it most. Whether you’re facing a specific challenge, looking for guidance, or need someone to talk to, we’re here to help.
During your appointment, you will:
- Meet with a qualified counsellor for a confidential session (approximately one hour, depending on your needs)
- Focus on what’s most important to you or your family that day
- Explore your strengths, identify practical strategies, and develop a plan for moving forward
- Receive information about additional community supports or services, if needed
Single Session Counselling is designed to address your immediate concerns in one appointment. If you need support again in the future, you’re always welcome to book another session.
Before Your Appointment
To help us connect you with the right support, we’ll ask for some basic information, including:
- Your Child’s name
- Your child’s birth date
- Whether you live in York Region
- Your reason for reaching out
Before your appointment, we’ll review the consent process with you. Your privacy is important to us, and everything you share is confidential, except in situations where we are legally required to act to help keep someone safe.
After your appointment, you’ll be invited to complete a short feedback survey. Your feedback helps us improve our services and ensure we’re meeting the needs of children, youth and families.
If you’re unsure whether your concern is a good fit for Single Session Counselling, we encourage you to book an appointment or call us. We’re happy to help you find the support that’s right for you.
Please note: Here to Help is not a crisis service. If you or someone else is in immediate danger, call 911 or go to your nearest emergency department. If you are experiencing a mental health crisis, please contact 310-COPE (1-855-310-2673).